Payment, Shipping & Return policy

Payment, Shipping & Return policy

At Densen we have a 30-day return policy. You can choose between getting the money back or exchange your product for another. You can even return your purchase after it has been opened, however there are some requirements:

You must return your product in perfect condition. Including all original accessories, the original packaging and the product must be packed as if new. If the product has been damaged or accessories are missing, the offset will be withdrawn from the return amount.


Return items must be shipped to:

Densen Audio - service department

Egensevej 25

2770, Kastrup



Or handed in by appointment in Copenhagen

Densen Audio - service department

Egensevej 25

2770, Kastrup




Always attach the following to your return shipment:

a)     Your full name, address, email and phone nr.

b)     Invoice number and date of purchase (see the invoice that came with the item)

c)      Attach a explanation for the return, this way we know if you want you money back, or want to exchange the item

Write an email to inform us that the package is on its way.


We accept the following payment methods:

• Dankort
• Mastercard
• VISA Dankort
• eDankort
• Maestro
• Bank transfer
• Cash (at pickup)
• Prepayment


We charge the money when we ship the products




Confidentiality Note:

To make an order on we need the following information:



Phone number


We register this information with the purpose of being able to deliver the item to you.


Personal information is registered at and stored for 5 years, after which the data is deleted.

When collecting personal information through our website we ensure that it only happens when you give your consent to do so. So you are informed of exactly what information is collected and why.

Information provided to is not disclosed or sold to third parties in any way, and we do not detect any personally sensitive information. As registered with, you are always entitled to object to the registration. You also have the right to understand what information is registered about you. These rights are in accordance with the Personal Data Act and please contact



If you have any questions regarding the products, wants to place an order in the webshop or if you have any questions regarding an existing order, then you are welcome to contact us on +45 50919600 or via e-mail



We ship for free Europe and if you regret you, you will get a full refund, when you return the product. So if you dream of new hi-fi equipment, then there's no need to wait - you can hear the sound of your new equipment together with the rest of your setup in your own living room.