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LIFETIME WARRANTY

We may not be the largest audio manufacturer in the world, but we have a strong desire to be the best.

We are a select group of music lovers who, for the last decade, have stretched the limits of audio. We produce a select range of musical products, all of which have been designed to give you lifelong musical enjoyment. But we do not only focus on the musical qualities of our products; in a world more and more obsessed with disposable consumer goods, we pride ourselves on making products of lasting quality and enjoyment.

Many have commented on the fact that we seem to avoid the usual paths of audio companies. We did not, for example, design a DVD player, though such a product would be highly profitable for us. Instead, we designed the absolutely best sounding FM tuner possible. Most companies seem obsessed with giving the market what everyone else gives it - we are much more occupied with making products that make a difference to the owner. Products that will result in endless hours of musical enjoyment, and be highly valued by their owners. Having already reached this goal in the design phase our dedication to perfection is also carried over to the manufacturing phase. Here we combine state of the art manufacturing techniques with classic workmanship, thus creating a line of products of such high quality that we are not afraid of backing it with a lifelong warranty.
Our obsession with perfection goes all the way, and includes our dealers and distributors, where we have selected the very best. They will give you the best possible help and guidance, but in the rare instances where they cannot help, you are always welcome to contact us directly, by telelphone or e-mail, or you may simply find what you need here on on our website at www.densen.com.

In any case, we hope you will find endless hours of musical enjoyment, while you discover the musical world of Densen.


The lifetime warranty is NOT supported through or by our distributors. It is done directly with us at Densen. You must therefore communicate DIRECTLY with the Densen Head Quarters, and for this, we recommend using our e-mail: service@densen.dk

Our staff will decide if the product needs to be shipped to Denmark or if it can be fixed in your home country by sending you a sparepart. In the cases where it must be shipped to Denmark, we recommend using normal surface mail, as this is secure and cheap. The cost of shipping the product to Denmark must be borne by the owner. The repair, spare parts, and return shipment will be paid by Densen.


People who have bought a used Densen product can get Densen to carry out repairs for a fixed price, this must be paid in advance, you can get a price quota by our service department at: service@densen.dk

We have all spare parts in stock and we will carry out all repairs relatively quickly. In the unlikely event that we do not have a spare part in stock many years after ceasing production of a product, we will offer the owner compensation. we wil carry out all repairs relatively quickly. 

Please note: The lifetime warranty do NOT cover parts which are prone to normal wear and tear. This means Lasers and CD transports on CD players are NOT covered. Neither are potentiometers, where failure are related to wear and tear or dust, smoke or other contamination of the part.

 

REGISTRATE YOUR DENSEN LIFETIME WARRANTY

















MISSION STATEMENT

Our goal is to make hi-fi equipment that will ensure you fantastic musical experiences with your sound system. We will not compromise - all the choices we make when we design a new audio product have only one goal, and that is to give you the best possible sound!

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HOW TO EVALUATE HiFI

Choosing a new audio system is an important issue; after all, it is an investment you will have to live with for many years to come. When people invest in a product like ours, we feel it is important that we respect the customer, and not fall into the traditional marketing "trap", where a new "improved" product is launched each fall, where the warranty is very limited, and where the only way we care about the customer, is getting his money and getting him out of the door again.

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IN DEPHY PHILOSOPHY

Throughout the years I have done a lot of demonstrations for Hi-Fi enthusiasts around the world. During the later years I have also done some lectures at colleges and universities. In those lectures I have demoed a Hi-Fi system. In connection with this, it struck me how far away from ordinary people Hi-Fi enthusiasts really are.

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