As the only company in the industry, Densen offers a lifetime warranty. This we have always done, though at first we did not advertise the fact, as it was so logical for us; if you want to build the best product, you also offer the best warranty.
The lifetime warranty is for the FIRST owner of a product. People who buy USED Densen equipment do NOT get the warranty, but can have repairs done at the Densen Head Quarter's for a very reasonable price. (contact us by email at: firstname.lastname@example.org for service quote on used equipment).
The lifetime warranty works as follows:
When purchasing a new Densen product, you must send in the registration card enclosed with all Densen products within 14 days of purchase.
The local warranty that is provided by your local dealer/distributor and varies from country to country comes into force first. After this warranty expires, Densen's lifelong warranty takes over. This is normally between 1 and 3 years depending on the country and local laws.
The lifetime warranty is NOT supported through or by our distributors. It is done directly with us at Densen. You must therefore communicate DIRECTLY with the Densen Head Quarters, and for this, we recommend using our e-mail: email@example.com
Our staff will decide if the product needs to be shipped to Denmark or if it can be fixed in your home country by sending you a sparepart. In the cases where it must be shipped to Denmark, we recommend using normal surface mail, as this is secure and cheap. The cost of shipping the product to Denmark must be borne by the owner. The repair, spare parts, and return shipment will be paid by Densen.
People who have bought a used Densen product can get Densen to carry out repairs for a fixed price, this must be paid in advance, you can get a price quota by our service department at:
We have all spare parts in stock and we will carry out all repairs relatively quickly. In the unlikely event that we do not have a spare part in stock many years after ceasing production of a product, we will offer the owner compensation. we wil carry out all repairs relatively quickly. In the unlikely event that we do not have a spare part in stock many years after ceasing production of a product, we will offer the owner compensation.
Please note: The lifetime warranty do NOT cover parts which are prone to normal wear and tear. This means Lasers and CD transports on CD players are NOT covered. Neither are potentiometers, where failure are related to wear and tear or dust, smoke or other contamination of the part.